1. Definitions and interpretations 

1.1.  In these terms and conditions set out by carry my heart keepsakes:

2. Returns and refunds

2.1. We do not accept refunds or returns for any keepsake item created in our studio here at Carrymyheartkeepsakes. This is Due to the personlised nature of our designs. 

2.2. If in the rare case that an item is damaged or faulty we will offer to remake this piece of Jewellery for you. Item will be made to original specification only.

2.3. At the point of sale a custom order is agreed and paid for and we will not offer a refund,  however we may alter an order if a request is placed within 12hours of purchase. This is at sellers discretion and may come with a charge.